Return Policy

Cancellation, Returns & Refunds Policy

At Khilorakart, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This policy outlines the procedures for cancellations, returns, and refunds.

Cancellation Policy

Before Shipment:

  • Requesting Cancellation: If your order has not yet been dispatched, you can request a cancellation by contacting our customer support at [email protected] or calling our helpline at 8595069494  (available Monday to Sunday, 10 am to 7 pm).​

  • Refund Process: Upon successful cancellation, refunds will be processed within 2-5 business days. The amount will be credited to the original payment method used during the purchase.

After Shipment:

Once an order has been dispatched, it cannot be canceled. If you no longer wish to receive the product, please refer to our Returns Policy below.​

Returns Policy

We accept returns under the following conditions:​

  • Eligibility: Products can be returned if they are damaged, defective, incorrect, or do not match the description provided.

  • Time Frame: Initiate the return process within 30 days of receiving the product.​

  • Condition: Items must be returned in their original packaging, with seals, labels, and barcodes intact. Complimentary gifts or products that came along with the purchase must also be returned.​

Return Process:

  1. Contact Customer Support: Reach out via email at support@khilorakart.com or call 8595069494, providing your order ID and reason for return. Include clear images or videos showcasing the product's condition, focusing on any damage or discrepancies.​

  2. Return Authorization: Our team will review your request and, if approved, provide a return authorization number along with instructions for the return process.​

  3. Product Pickup: We will arrange for the product to be picked up within 4-7 business days after authorization.​

  4. Replacement or Refund: Upon receiving and verifying the returned product, we will process a replacement or refund as per your preference and product availability.​

Partial Returns:

If you've ordered multiple products, you can initiate a return for individual items. Ensure each product meets the return conditions specified above.​

Refund Policy

Refunds are applicable in the following scenarios:​

  • Order Cancellation: If the order is canceled before shipment.​

  • Return of Products: Upon receiving returned products that meet our return criteria.​

Refund Process:

  • For Credit/Debit Card or Net Banking Payments: Refunds will be credited to the original account within 2-5 business days after processing. It may take an additional 2-3 days for the amount to reflect in your account.​

  • For Cash on Delivery (COD) Transactions: We will initiate a bank transfer to the account details provided by you. This process will be completed within 2-5 business days after receiving your bank details via email, with an additional 2-3 days for the amount to reflect in your account.​

  • Khilorakart Coupons: As an alternative, we offer refunds in the form of Khilorakart coupons, which can be used for future purchases.​

Note: Discount vouchers used during the purchase are for one-time use and will not be reissued upon cancellation or return.​

Contact Information

For any queries or assistance regarding our Cancellation, Returns & Refunds Policy, please contact us at:

  • Email: Support@khilorakart.com

  • Phone: 8595069494  (Monday to Sunday, 10 am to 7 pm)

 

We appreciate your understanding!

KHILORA E COMMERCE SERVICES

G-132/b Prem Nagar 1 Kirari Suleman Nagar Delhi 86

Mob. +91- 8595069494 (Call 10am to 6pm only)
Email ID : Support@khilorakart.com