FAQs

Frequently Asked Questions (FAQs) – KhiloraKart

1. What is KhiloraKart?

KhiloraKart is an online store offering a variety of adult wellness and intimate products, including reusable condoms, strap-ons, and other personal care items.

2. How can I place an order?

You can place an order directly on our website khilorakart.com. Simply select your desired product, add it to the cart, and proceed to checkout.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on select products and locations. COD availability will be displayed at checkout.

4. Is my order discreetly packaged?

Yes, all orders are shipped in plain packaging without any branding or product details on the outside to ensure privacy.

5. How long does delivery take?

Orders are usually delivered within 5-7 business days, depending on your location. Tracking details will be provided once the order is shipped.

6. What are the shipping charges?

Shipping charges vary based on your location and order value. You can see the exact charges at checkout. We also offer free shipping on orders above a certain amount.

7. Can I return or exchange a product?

Due to the nature of our products, we do not accept returns or exchanges for hygiene reasons. However, if you receive a damaged or defective item, contact us within 24 hours of delivery for assistance.

8. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order through the "Track Order" section on our website.

9. What payment methods do you accept?

We accept online payments via UPI, debit/credit cards, net banking, and wallets. COD is also available for select locations.

10. How can I contact customer support?

For any queries or support, you can reach out to us at:
📧 Email: support@khilorakart.com
📞 Phone: +91 8595069494
💬 WhatsApp: Available on our website